Terms & Policies
Last Updated: March 2025
Welcome to Mindme, a wellbeing companion designed to provide AI-powered mental wellness support tailored for workplace and personal use. These Terms and Conditions ("Terms") govern your use of our mobile application, website, and associated services (“Services”).
By accessing or using our Services, you confirm that you have read, understood, and agreed to these Terms, along with our Privacy Policy and any other relevant documents. If you do not agree to these Terms, please refrain from using the Services.
1. General Terms
(1) Mindme, located in the UAE, operates its services via the website www.mindme.ae and offers mental wellness solutions through messaging services, calls, and other communication tools. These services are designed to provide exercises and strategies that help users manage their mental wellbeing.
(2) Our services are intended exclusively for individual users (natural persons), primarily within the B2B sector, to enhance employee mental wellness.
(3) The programs offered through our platform are not intended to serve as a substitute for a professional diagnosis or medical treatment. They are designed to support mental wellness and provide self-help tools.
(4) Mindme's services are not considered therapy and are not intended for users with severe mental or health conditions, such as depression, anxiety, bipolar disorder, psychotic disorders (e.g., schizophrenia), acute substance dependence, or acute suicidality. Mindme strongly recommends that individuals with such conditions seek immediate consultation with a medical doctor or psychotherapist. In cases of acute suicidality, users should contact emergency services or the relevant helpline in their region.
Mindme is a wellness technology platform and not a healthcare provider or clinic. Our AI is designed to support wellbeing through self-guided techniques and does not offer medical diagnoses or clinical therapy.
2. Scope
(1) The use of the services provided through our website and, where applicable, our mobile and desktop apps (if offered) is governed by these general terms and conditions (hereinafter referred to as "Terms"). These Terms apply as they are at the time the respective agreement is entered into.
3. Services
(1) Mindme provides businesses with tailored wellness packages designed to meet the specific needs of their workforce. These packages include workshops, a dashboard for monitoring employee wellness, and an employee wellness chat service. All services are paid and offered through a B2B2C model, where businesses pay for the services that support their employees’ mental wellness.
(2) These services are not free. Businesses can select from various paid wellness programs, designed to provide ongoing support, self-help tools, and real-time wellness monitoring through our platform. The costs for these services are billed on a subscription basis.
4. Registration
(1) Businesses must pay for Mindme's services and register through the platform. HR can add employees using their work email addresses in Mindme Pulse, granting them access to the platform. Employees will then receive a unique code for full access.
(2) Employees must download the Mindme app, provide their phone number, and enter the employer-provided code to complete registration and gain full access.
(3) Any additional required information will be clearly marked during the registration process.
(4) Users are responsible for safeguarding their account information from unauthorized access. Mindme assumes no liability for unauthorized access caused by the user’s failure to protect their login details. Users must immediately notify Mindme of any unauthorized access or misuse of their login data and change their password. In the case of misuse, Mindme reserves the right, but not the obligation, to block the affected access or take other appropriate measures at its discretion.
(5) Upon registration, the user affirms that they have not had any recent thoughts of self-harm or suicidality within the past weeks.
(6) The user is solely responsible for providing accurate information. All information must be truthful. Deliberate submission of false information may result in immediate exclusion from further use of the program.
5. Conclusion of the Contract
(1) Contracts are concluded exclusively between Mindme and the employer.
(2) Access to Mindme's services is granted once the employer confirms the subscription.
6. Prices and Payment Process
(1) Prices are based on the selected package and any additional add-ons chosen by the business at the time of contract conclusion. All prices include VAT.
(2) Payment options available on the website will be provided to the business for processing.
(3) The pricing applies only to businesses paying for the service.
(4) Any costs incurred by Mindme due to incorrect information provided by the business or insufficient funds in the account will be the responsibility of the business.
7. Obligations of the User
Mindme’s AI wellness guide is a supportive tool designed to promote mental wellness. It is based on psychoeducational material and wellbeing frameworks, but it does not diagnose, prescribe, or treat any medical or psychological condition. If signs of severe distress or risk are detected, users will be offered the option to connect with a licensed therapist via our partner clinics.
(1) It is the responsibility of the business to provide the necessary hardware, software, internet access, and, if required, a telephone connection to use the services. These are not included as part of Mindme’s offerings.
(2) The business is required to provide accurate and complete information, including any payment details. Any changes to this information must be reported to Mindme immediately.
(3) Users must not engage in illegal activities or violate applicable laws while using the service. Specifically, users must not:
- Save, publish, or transmit content that is harassing, insulting, harmful to minors, or otherwise illegal.
- Violate third-party rights, including copyrights, property rights, or personal rights, or manipulate content.
- Breach confidentiality, including third-party business secrets, or engage in actions likely to cause harm or property damage.
- Impersonate others or falsely represent a relationship with any individual or entity.
- Store, post, or transmit unsolicited commercial communications, such as spam, pyramid schemes, or advertising.
- Use scraping techniques or automated tools for unauthorized purposes, including account registration, sending messages, or posting comments.
- Harass, threaten, insult, defame, or discriminate against individuals or entities, or spread false information.
- Collect, store, or transmit personal data about other users without their consent.
- Set links to third-party content that violates these terms or any legal provisions.
8. Right of Withdrawal for B2B Clients and Account Deletion for End Users
For B2B Clients:
As a business client, you have the right to withdraw from this contract within fourteen days from the date on which the contract was concluded without providing a reason. To exercise this right, you must inform us of your decision to withdraw from the contract by sending a clear declaration (e.g., via email or letter). To meet the cancellation deadline, your notification must be sent before the expiration of the 14-day period.
You can contact us using the details provided below. Please note that the cancellation rights apply to the business contract, and any payment obligations for services already provided or utilized may remain applicable.
For End Users:
End users, as part of the service provided by the business client (employer), can request account deletion at any time. Upon receiving a request to delete the account, we will process the request and deactivate or delete the account in accordance with the applicable data retention policies.
If you have any questions or wish to proceed with either withdrawal or account deletion, please contact us using the details provided below.
9. Liability
(1) For property or financial damage due to slight negligence, Mindme is only liable for breaches of essential contractual obligations, limited to foreseeable and typical damages.
(2) For free services, Mindme is liable only for gross negligence or willful intent.
(3) These provisions do not change the burden of proof to the user's disadvantage.
(4) The liability exclusions and limitations also apply to Mindme's employees, agents, and representatives.
10. Governing Law and Jurisdiction
These Terms are governed by the laws of the United Arab Emirates.
Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Abu Dhabi, unless otherwise agreed.
11. Contact Us
If you have any questions about these Terms, please contact us at:
Mindme
Email: support@mindme.ae
Address: Mind Me Limited DD-14-117-011, 14, Al Khatem Tower, WeWork Hub71, Abu Dhabi Global Market Square, Al Maryah Island, AbuDhabi, United Arab Emirates
Website: www.mindme.ae