Privacy Notice

We are Mind/me.

Mind/me is an AI-powered wellness platform designed to support workplace mental health through conversational AI. This privacy policy explains how we collect and handle your personal data when you use Mind/me, contact us for information about our services, or browse our website.

Please note that you cannot use Mind/me if you are under 18.

If you have any questions about this privacy policy, including any requests relating to your legal rights, please contact us at support@mindme.ae.

How do we use your data?

  1. If you register with us.
    If you register to use our services, we process information such as your name, contact details, and health data, including stress levels, emotional status, therapy status, and any indicators of self-harm or suicidal intentions. This is done to verify your eligibility for our services and onboard you. We process this information because it is necessary to take steps to enter into and perform our contract with you.

    Your health and conversational information is considered special category personal data under applicable data protection law and is afforded a higher level of protection. We will only process this information based on your explicit consent. You can withdraw your consent at any time by contacting us at support@mindme.ae, but please note that withdrawing consent will result in you no longer being able to use our services.

  2. If you are not eligible to use our services.
    If we determine that you are ineligible for our services—for example, if you are under 18 or require immediate medical attention—we will keep a record of your username, contact details, and the reason for rejection, as it is in our legitimate interest to demonstrate why we rejected your request and to prevent future ineligibility.

  3. If you chat with Mind/me via a message.
    If you chat with Mind/me via messaging, we will process your username, basic usage, and trigger events, such as harm to self or other clinical events, which may include health information and any other data you provide. We process this information to perform our contract with you.

    As this is special category personal data, we will only process it with your explicit consent. Withdrawal of consent can be requested at support@mindme.ae, but it will result in your inability to use our services.

    We also keep a message log for our legitimate interest in maintaining records of conversation timing and duration.

  4. If you contact us.
    If you contact us with a general inquiry, we process your name, contact details, and inquiry content in our legitimate interest to ensure we can properly respond to your request.

  5. If you interact with us on social media.
    When you engage with us on social media platforms such as Facebook, Instagram, or LinkedIn, we may process your social media handle, name, and email address to respond to your comments or queries, relying on our legitimate interest in communicating effectively.

  6. If you leave a testimonial.
    If you provide a testimonial, we may process your name, photo, and testimonial for publication on our website or app, based on your consent. You can withdraw your consent at any time by contacting us at support@mindme.ae.

  7. News updates.
    We process your personal data, such as your name and email address, to send news updates in accordance with your preferences. Where we rely on your consent to send these updates, you can unsubscribe at any time by responding to any email or contacting us at support@mindme.ae.

  8. Technical information when you use our website or app.
    With your consent, we collect information about how you use our website or app. This helps us improve functionality and understand user behavior. .

  9. If we anonymize your personal data.
    In some cases, we may anonymize your personal data so it can no longer be linked to you. We do this based on our legitimate interest in improving our services, and with your explicit consent when health information is involved.

Who do we share your data with?

We may share your personal data with:

  • Service providers and suppliers;

  • Professional advisors such as lawyers, banks, auditors, or insurers;

  • Law enforcement, regulatory agencies, or other third parties when required by law.

Please note, our services may interact with third-party applications like WhatsApp. You may need to register with these third-party apps to use our services. We are not responsible for their data processing activities.

How long do we keep your data?

We retain your personal data only for as long as necessary, unless longer retention is required by legal or regulatory obligations.

What are your rights under data protection law?

You have the right to:

  • Access your personal data;

  • Correct inaccurate or incomplete data;

  • Request deletion of your personal data;

  • Restrict how we process your data;

  • Transfer your data to a third party;

  • Object to how your data is processed;

  • Withdraw your consent.

Please be aware that some rights may not always be applicable.

You can lodge complaints with us or with the appropriate supervisory authority in your country.